Reference

Legal Framework for Your erek43 Account

We've built our legal posture around account transparency, secure payment flows, and your right to understand how we handle your data.

Account Terms & ConditionsPayment & Withdrawal PolicyData Security & Privacy
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erek43 Legal Framework for Your erek43 Account
LEGAL CONTACT CHANNELS

How to Reach Our Legal & Compliance Team

Your questions about account terms, data rights, payment verification, or disputes have a direct path to our support desk.

Live Chat Support Open the support widget in the lobby or at erek43.xyz/help.
Email for Formal Requests Send data-access requests, account disputes or compliance questions to [email protected].
In-App Account Settings Review your active payment methods, transaction history, and deposit/withdrawal status in Account → Legal…
HOW WE PROTECT YOU

Data Handling, Security & Account Control

We treat your account data and payment information as assets we hold on your behalf, not assets we own.

Encryption & Hashing

Your password is hashed with AES-256 encryption and never stored readable. Deposits and withdrawals are transmitted over HTTPS-only channels.

Two-Factor Verification

Withdrawals above 5 million IDR require a one-time code sent to your phone or email.

Transaction Logging

Every deposit via DANA, OVO, GoPay and QRIS is logged with your IP, device type, and timestamp.

Data Export Rights

Request a full export of your personal data, account activity and payment history in machine-readable format (JSON or CSV) within…

Cookie & Device Management

Clear cookies, view active sessions, and remotely log out from other devices in Account → Security.

Account Deletion & Closure

You can close your account permanently, withdraw remaining balance, and request permanent deletion of non-essential data after 60 days.

Frequently Asked About Legal & Account Rights

Players in Yogyakarta, Jakarta and across Indonesia ask these questions most. We've answered them here so you know exactly how we handle your account, data and disputes before you open with us.

Contact our support team within 14 days of the transaction. We investigate withdrawal disputes by checking your identity, device logs and payment processor records. We notify you of the outcome within five business days. If we confirm fraud, we reverse the withdrawal and credit your account; if not, we explain why the transaction was approved.

Yes. Email [email protected] with your account ID and request a full data export. We provide your personal details, deposit and withdrawal history, game activity, login records and any correspondence with support in JSON or CSV format within 14 days, at no cost.

We retain transaction records for seven years as required by anti-money-laundering regulations. After account closure, we keep anonymised transaction data for compliance audits but delete your personal details after 60 days unless local law requires longer retention.

All deposits are transmitted over HTTPS and verified with the payment provider before we credit your account. We do not store your payment details—each deposit is processed directly with your bank or e-wallet provider. Withdrawals require identity verification and a one-time code before clearing.

Yes. Submit a closure request via [email protected] or in Account → Settings. We process closures within three business days, pay out any remaining balance to your registered payment method, and mark your account inactive. Non-essential personal data is deleted after 60 days; transaction records remain for seven years for compliance.

Access and eligibility depend on local law. Your account is tied to your registered country and payment methods from that region. If you travel, you can view your balance and history from abroad, but deposits and withdrawals are processed only from registered payment accounts in your home country.

If you notice suspicious account activity, change your password immediately and email [email protected] with the timestamp and details. We review login logs and device records within 24 hours. If fraud is confirmed, we reverse the transaction, secure your account, and walk you through account recovery steps.

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