Reference

Our Terms Shape How Your Account Works

When you open an account with us, these terms form the agreement between you and erek43.

Account creationDeposit & withdrawalDispute resolution
Explore the Lobby Read FAQ
erek43 Our Terms Shape How Your Account Works
GET HELP WITH TERMS

How to Reach Us About These Terms

Live Chat Open the chat widget in the lobby Monday to Friday, 09:00–21:00 WIB.
Email Support Send details to [email protected] and reference the term or section you need clarified.
In-Account Settings Visit Settings → Account & Terms inside the lobby to review your agreement, check…
SECURITY AND FAIRNESS

How We Protect You Under These Terms

Data Handling

Your personal details — name, phone, payment info — are encrypted and stored on secure servers.

Account Verification

When you open an account, we confirm your identity and phone number.

Cookies & Tracking

We use cookies to keep you logged in, remember your preferences and track which games you play.

Data Retention

Active account data (deposits, wagers, withdrawals) stays on file while your account is open.

Request Your Data

Email [email protected] with 'Data Request' in the subject line.

Amend or Delete

Go to Settings → Personal Info to update your phone, email or address instantly.

Frequently Asked Questions About Terms & Conditions

No. Once you accept the terms and open your account, they don't change for your existing account unless we notify you 30 days in advance. You can choose to close your account instead of accepting changes. All changes appear in your Settings → Account & Terms section.

If we detect rule-breaking — like using multiple accounts, offering payment to others, or manipulating gameplay — we pause your account and contact you. Minor breaches may lead to a warning; serious ones result in permanent closure and forfeiture of funds.

Your deposit stays in your account balance regardless of outages. If a session is interrupted during play, we restore your balance to its state before the interruption. Depends on local law for additional protection frameworks.

Yes. Contact support within 7 days of the withdrawal date with your username and transaction ID. We'll check with DANA, OVO, GoPay or QRIS to track the transfer. If it's stuck, we reissue it to your account or reverse it for a retry.

We retain transaction records and personal data for 7 years as required by local financial law. You can request a full export before closure. After 7 years, we securely delete or anonymise all records unless law requires longer retention.

Yes. The odds, house margin and game rules for every live table (Baccarat, Roulette, Dragon Tiger), slot title (Gates of Olympus, Mahjong Ways) and sportsbook market are set out in the lobby help section and form part of these terms.

No. Your deposit method must be registered in your name. Deposits from other people's accounts are flagged and may result in account suspension. Withdrawals always go back to the original payment method on file.

Related Pages

erek43 Indonesia About Us Register erek43 Casino erek43 Login